Business Psychology



Subject Index


Next to each subject is an article number(s). Each number is a link to an article describing a research finding in this subject. 





                                          D - I              J - P              R - W

      • 360-degree evaluations: 348
      • Abuse: 357
      • Abusive supervision: 309
      • Acceptance and Commitment Therapy (ACT): 261
      • Accidents: 320, 166
      • Acquiring resources: 300
      • Acting out: 240
      • Ad reactance: 382
      • Adjustment of new employees: 238
      • Advanced technology: 308
      • Adversity: 363
      • Advertising: 382, 269, 225, 212, 203, 168, 129, 103, 78
      • Advice: 224
      • Advice taking: 345
      • Affirmative Action: 238
      • After-Event Reviews: 281
      • Age: 289
      • Aggression: 357, 347
      • Agreements: 251
      • Alienated complainers: 133
      • Altering moods: 351
      • Ambigous goal environments: 234
      • Anger Rumination: 347
      • Anger toward print ads: 103
      • Anticipation: 310
      • Anticipation of rewards: 256
      • Approach-Avoidance: 349
      • Assertive employee behavior training: 219
      • Assessment exercises: 352
      • Association membership: 115
      • Asymmetrical dominance: 313
      • Attachment to possessions: 113
      • Attention: 377
      • Attention blocking: 296
      • Attitude: 356
      • Attracting customers: 152
      • Attraction: 333
      • Autonomy themes: 113
      • Avoidance: 349, 243
        • --B--
      • Bad news: 219
      • Bargaining: 329
      • Behavioral motivation system: 279
      • Beliefs about leaders: 337
      • Belonging: 381
      • Benchmarking: 223
      • Best employees: 290, 250
      • Betrayal effect: 299
      • Blame: 192
      • Blue moods: 351
      • Boredom: 32
      • Brain science: 340
      • Brainstorming: 151
      • Brand recognition: 307
      • Bricolage: 282
      • Building confidence: 123
      • Bullying: 357
      • Business customers: 102
      • Business disasters: 258
      • Business planning: 221
      • Business problems: 370
      • Business strategy: 363
      • Business success: 268, 228
      • Business survival: 282, 233, 207
      • Business virus: 105
      • Buying motives: 381
        • --C--
      • Call books: 185
      • Career paths: 378
      • Catastrophic events: 258
      • Categories: 311
      • CEO motivational factors: 268
      • CEO succession: 145
      • Certainty: 354
      • Certification: 233
      • Challenging tasks: 339
      • Change: 258, 242, 232
      • Choice: 84
      • Choice displays: 311
      • Choice sets: 313
      • Clarity of thinking: 354
      • Closing sales: 382, 353, 306, 270, 113, 85
      • Coaching: 279
      • Cohabitating business partners: 350
      • Cold calling: 185
      • Collaborative groups: 230
      • Commitment to the group's goals: 272
      • Communication: 319, 283
      • Communication patterns: 344
      • Communication training: 328
      • Company reputation: 368
      • Comparisons in advertisements: 225, 203
      • Compensation systems: 283, 250 , 217, 206
      • Competitive advantage: 368
      • Complex shopping environments: 120
      • Compromise choices: 313, 252
      • Computers: 243
      • Concern for others: 154
      • Confidence crash: 342
      • Conflict resolution: 379, 220, 198
      • Conspicuous success: 244
      • Contagion: 105
      • Contract Violations: 275
      • Control practices: 247
      • Cooperation: 276
      • Cooperative business agreements: 187
      • Counseling strategy: 331
      • Coupons: 205
      • Core roles: 318
      • Cost control: 321
      • Created success experiences: 58
      • Creating meaning: 274
      • Creativity: 370, 302, 277
      • Crisis situations: 274
      • Curative effect of mistakes: 241
      • Customer behavior: 295, 158
      • Customer choice: 200
      • Customer complaints: 133
      • Customer education: 214
      • Customer experience: 371
      • Customer feedback: 197
      • Customer perceptions: 311
      • Customer loyalty: 199
      • Customer mood and advertising: 269
      • Customer moods: 266
      • Customer preferences: 307
      • Customer relations: 288
      • Customer response: 28
      • Customer sabotage: 335
      • Customer satisfaction: 277, 102
      • Customer service: 375, 356, 335, 321, 316t, 266, 249, 245, 197, 79
      • Customer service scripts: 266
      • Customer-business relationships: 204
      • Customers: 278
      • Customers' perceptions of complexity: 214
        • --D--
      • Database: 338
      • Decision making: 366, 365, 327, 289, 281, 273, 254, 252, 248, 124
      • Decoys in product choice: 210
      • Depression: 351
      • Deregulation: 242
      • Detecting errors: 281
      • Deviant behavior: 325, 285, 240
      • Difficult customers: 384
      • Dirty Work: 339, 292
      • Disappointment: 297
      • Disappointment that follows rewards: 256
      • Disgruntled employees: 299
      • Dispensability: 289
      • Displays: 311
      • Discrimination: 286
      • Distressed employees: 346
      • Do-it-yourselfers: 282
      • Dopamine: 256
      • Downsizing: 242, 192
      • Dysfunctional tendencies: 348
        • --E--
      • Effective verbal communication: 284
      • Ego Depletion: 374
      • Elaboration of outcomes: 310
      • Emotion: 379, 349, 303, 291, 273, 242, 240
      • Emotional contagion: 246
      • Emotional distress: 349, 331
      • Emotional eavesdropping: 246
      • Emotional exhaustion: 358
      • Emotional intelligence: 291
      • Emotional labor: 364, 356
      • Emotional support: 245
      • Employee affect: 376
      • Employee complaining: 208
      • Employee conduct: 357, 285
      • Employee giving: 372
      • Employee identification: 362
      • Employee mistreatment: 384
      • Employee morale: 213
      • Employee relations: 372, 299, 194
      • Employee response to feedback: 229
      • Employee roles: 330
      • Employee suggestions: 337
      • Employee turnover: 271
      • Employee values: 373
      • Employee vigor: 328
      • Employee voice: 337
      • Employee withdrawal: 265
      • Employee's commitment to the work: 259
      • Employment adjustment (new): 339
      • Employment interviews: 352, 343
      • Employment policies: 372
      • Empowering : 131
      • Enactive mastery: 268
      • Endowment effect: 222
      • Enhancing reputations: 110
      • Entertainment promotions: 152
      • Entitlement: 357
      • Entrepreneurial traits: 268
      • Entrepreneurial triggers: 114
      • Entrepreneurship: 350, 187
      • Entry-level employees: 349
      • Envy: 244
      • Ethics: 309
      • Ethnicity: 289
      • Evaluating performance: 284
      • Exchange agreements: 275
      • Executive leadership: 274
      • Expectations: 201
      • External threat: 223
        • --F--
      • Factory management: 206
      • Failure: 367, 348, 346
      • Fairness: 314, 289, 275
      • Faking happy: 356
      • Family business: 350, 317
      • Farm wineries: 114
      • Farmers' markets: 46
      • Fear: 240
      • Feedback: 255, 76
      • Feedback from the work: 216
      • Feelings: 246
      • Feelings as information: 254
      • Femvertising: 382
      • First-line supervisors: 272
      • Fitting in: 305
      • Fixed-sum reasoning: 188
      • Flattery: 369
      • flourishing: 372
      • Follow-through: 299
      • Following procedures: 275
      • Formal procedures: 287
      • Framing techniques: 203
      • Freud: 94
        • --G--
      • Gender: 361, 289
      • Gender issues: 344, 329
      • Gender grouping: 118
      • Gender Rules: 344
      • Gender stereotypes: 361, 267
      • Gift-giving: 338, 193, 23
      • Gift registries: 338
      • Giving instructions: 345, 264
      • Giving Up: 247
      • Goal orientation: 264, 250
      • Goal priming: 237
      • Goal setting: 264
      • Gratitude: 341
      • Grievance filing: 265
      • Grocery retailing: 199
      • Group-centered leadership: 334
      • Group cohesion: 259
      • Group composition: 118
      • Group discussions: 248
      • Group efficiency: 259
      • Group identity: 223
      • Group leadership: 334
      • Group-level success: 58
      • group memory: 226
      • Growth: 282
      • Guided sensemaking: 274
      • Guilt ads: 103
        • --H--
      • Halo effect: 368
      • Happiness: 381
      • Happy workers: 227
      • Helping others: 290
      • Hiding poor performance: 255
      • Hiding procedure violations: 258
      • High-effort products: 360
      • Hiring: 201
      • Hiring decisions: 257, 253, 222
      • Hiring practices: 373
      • Hogan Development Survey: 348
      • Hogan, Robert: 348
      • Horney, Karen: 348
      • Human resource management: 275
      • Humor in ads: 212, 129
      • Hybrid compensation systems: 283
        • --I--
      • Identity: 363, 362
      • Identity conflicts: 280
      • Identity expression: 363, 358
      • Illusion of progress: 241
      • Impression management: 238, 253
      • Improvement efforts: 247
      • Improvement suggestions: 312, 154
      • Improving moods: 351
      • Improving performance: 281
      • Incentives: 322, 319, 290
      • Incivility: 375, 374
      • Individualism: 223
      • Influence tactics: 340
      • Informal grievances: 265
      • Information Processing: 353
      • Ingratiation: 298
      • Ingratiator's dilemma: 369
      • Integrating interests model: 198
      • Integrity: 285
      • Interdependence: 294
      • Interpersonal attraction: 298
      • Interpersonal conflict: 364
      • Interpersonal effectiveness: 263
      • Interruptions: 375
      • Interview questions: 343
      • Interviewing: 253
      • Investment: 231
      • Irritable employees: 299
      • Israeli Defense Force: 281
        • --J--
      • Job disappointment: 292
      • Job embeddedness: 271
      • Job satisfaction: 303, 250 , 227, 99
      • Job simulation exercises: 352
      • Job-related identities: 276
      • Job stress: 301, 263, 355
      • Job titles: 358
      • Justice: 314
      • Justification: 286
        • --L--
      • Latent errors: 258
      • Laziness: 289
      • Lay offs: 192
      • Leader self-sacrifice: 272
      • Leadership: 361, 359, 334, 324, 303, 274, 232, 139, 106, 83
      • Leader effectiveness: 361
      • Learning: 377, 367, 223
      • Learning attitudes: 236
      • Learning goals: 264
      • Legitimacy: 300
      • Legitimization: 233
      • LMX - leader-member exchange: 194
      • Loafing: 289, : 155
      • Long-tenured employees: 290
      • Long-term customers: 185
      • Loss aversion: 222
      • Loss-based goals: 260
      • Lost trust: 288
      • Lowest level employees: 99
      • Loyalty: 278
      • Luck: 241
        • --M--
      • Making do: 282
      • Making wise decisions when our emotions are aroused: 273
      • Male Shopping Behavior: 235
      • Management failure: 348
      • Manager permission: 321
      • Managerial Tactics for Countering Occupational Taint: 292
      • Managing Failure: 346
      • Manipulating supervisors: 64
      • Manufacturing: 206, 132
      • Marketing: 338, 252, 214, 193, 101, 84
      • Mayer-Salovey-Caruso Emotional Intelligence Test: 291
      • Meaning: 379
      • Media certification : 233
      • Mediation: 379
      • Meeting exercise: 370
      • Meetings: 274, 248, 224
      • Memory: 156, 85
      • Memory impairment: 377
      • Men in female-dominated occupations: 267
      • Mentoring: 290
      • Message elaboration (kinds of): 211
      • Metaphor (use of): 106
      • Mid-point checklist: 230
      • Mimicry: 305
      • Misfit: 257
      • Mistakes: 330, 241
      • Mistreatment at work: 265
      • Molding perceptions: 300
      • Mood: 351, 303, 302
      • Morale improvement: 213
      • Mothers (working): 122
      • Motivation: 336, 328, 123, 58
        • --N--
      • Narrative self-referencing: 293
      • Negative affectivity: 166
      • Negative bias against unfamiliar brands: 225
      • Negative customers: 266
      • Negative emotions: 246
      • Negative employees: 335
      • Negative feedback: 279, 123
      • Negotiating: 329, 188
      • Networking: 115
      • New firm formation: 114
      • New-hire adjustment: 290, 201, 153
      • New product introduction: 135
      • New supervisors: 272
      • Niches: 228
      • Normalizing work: 292
      • Noticing work: 139
      • Nurturing a bad image: 64
        • --O--
      • Obese Caucasian women: 286
      • Obesity: 286
      • Obligation inertia: 232
      • Organizational citizenship: 240
      • organizational ecology: 207
      • Organizational identification: 278
      • Organizational justice: 275
      • Organizational learning: 215
      • Organizational politics: 374, 209
      • Organizational sensemaking: 274
      • Organizational support: 275
      • Overqualification: 315
      • Owner psychology: 363
        • --P--
      • Pay plans: 318, 217
      • Perception: 307
      • Perceptions of fairness: 314
      • Perceptions of merchandise quality: 368, 199
      • Perceptions of value: 199
      • Percolation: 101
      • Performance: 336, 302, 301, 291, 271, 261, 259, 234, 209, 123
      • Performance appraisal: 294, 218, 219, 127
      • Performance feedback: 279, 229, 154, 76
      • Performance goals: 264
      • Performance Improvement: 279
      • Performance measurement: 234
      • Performance situations: 236
      • Personal control: 360
      • Personnel decisions: 281
      • Personnel selection: 339
      • Persuasion: 326, 293, 269, 305, 237, 124
      • Phantom decoys in product choice: 210
      • Physical conditions of choice settings: 366
      • Planning and coordinating tasks: 284
      • Pluralistic managers: 362
      • Point-of-Purchase Behavior: 353
      • Political skill: 298
      • Positive goal discrepancies: 279
      • Positive reference point bias: 85
      • Power: 354
      • Power markers: 332
      • Powerlessness: 289
      • Preferences: 313
      • Preference goals: 260
      • Preference reversal: 327
      • Prejudice: 286, 238, 385
      • Prejudice against men: 267
      • Preparatory information: 128
      • Preparing customers to interact with employees: 266
      • Prevention strategies: 330
      • Price cues: 148
      • Price Framing: 205
      • Pricing: 180
      • Print ads: 211, 212, 205
      • Privacy in providing feedback: 76
      • Probabilities of success: 273
      • Problem-solving: 277
      • Procedural justice: 287
      • Procedural justice climate: 287
      • Procedures: 277
      • Product demonstrations: 143
      • Product development: 151, 121, 98
      • Product framing: 306
      • Product positioning: 366, 313, 210
      • Product usage: 371
      • Product valuation: 368, 342
      • Products as enablers: 360
      • Productivity: 230
      • profit: 321
      • Projection bias: 342
      • Propensity to Buy: 353
      • Prototyping: 98
      • Psychological acceptance: 261
      • Psychological contract: 275, 153
      • Psychological ownership: 345
      • Psychological safety: 358
      • Psychological well-being: 227
      • Psychosocial support: 115
      • Punishment: 354, 322
      • Purchasing behavior: 304, 280, 46
      • Purchasing decisions: 365, 195
      • Pygmalion effect: 83
        • --Q--
      • Quality: 296
        • --R--
      • Race relations: 36
      • Reactions to feedback: 154
      • Reactions to unwanted sales pressure: 270
      • Reciprocated identity confirmation: 276
      • Recruiting: 201
      • Reframing: 292
      • Regret: 273
      • Regularity assumption: 200
      • Related cues: 168
      • Relationship marketing: 278
      • Relationship signaling: 79
      • Relaxation at work: 99
      • Relaxed job control: 261
      • Repetition in advertising: 211
      • Reputation: 296
      • Resisting change: 345, >262
      • Resources: 282
      • Restoring Trust: 288
      • Retail pricing: 148
      • Revenge: 322, 287
      • Rewards: 256
      • Risk: 231
      • Risk tolerance: 323t
      • Role-based performance appraisal: 218
      • Role modeling: 324
      • Routines (importance of): 262
      • Rule-making: 215
        • --S--
      • Safety: 323t, 320, 166
      • Sales: 365, 353, 338, 280, 270, 237, 196, 113, 23
      • Sales (qualities of salespeople): 376, 202
      • Sales goals: 280
      • Sales growth: 221
      • Sales psychology: 270, 305, 195
      • Sales training: 270
      • Salespeople: 286, 270
      • Scapegoating: 367
      • Scarcity: 370
      • Second-person pronouns: 375
      • Seeking help: 243
      • Seeking revenge: 287
      • Selection tests: 352
      • Self-control: 347
      • Self-defeating behaviors: 297
      • Self-efficacy: 268
      • Self-enhancement: 345
      • Self-esteem: 336, 325
      • Self-expression: 278
      • Self-fulfilling prophesies: 267
      • Self-identity: 378, 280, 276
      • Self-managed work teams: 131
      • Self-referencing: 293
      • Self-reflective job titles: 358
      • Self-regulation attitudes: 364, 336, 236
      • Self-verification theory: 358, 343
      • Self-view: 365
      • Selling: 342, 293, 252, 185
      • Sense of history: 122
      • Sensegiving: 292
      • Sensemaking: 379
      • Service business strategy: 249
      • Service quality: 199
      • Serving culture: 359
      • Setting goals: 284
      • Settling conflicts: 284
      • Sexual harassment: 333, 295
      • Shared knowledge: 223
      • Shared memory: 258
      • Shoplifting: 310
      • Shopping aids: 120
      • Shopping mall: 286
      • Shopping to win: 235
      • Sick leave abuse: 285
      • Situation assessment: 352
      • Situational occurrences that annoy employees: 213
      • Skill-Based Pay: 206
      • Skill-based products: 342
      • Snapshot feedback: 255
      • SOC Life Management Strategy: 260
      • Social buffers: 292
      • Social exchange: 275
      • Social influence: 369
      • Social media: 383
      • Social network building: 271
      • Social power hierarchy: 344
      • Social responsibility: 368, 341
      • Solving problems collaboratively: 284
      • Speaking up: 337
      • Staffing the first-line supervisor position: 272
      • Standardized routines: 277
      • Status quo bias: 195, 84
      • Stepladder technique: 248
      • Stereo headphones at work: 99
      • Stereotypes: 377
      • Stereotyping: 188
      • Stigmatized jobs: 292
      • Stimulating behavior: 336
      • Story: 280
      • Strategy: 363, 207, 187, 105, 101
      • Stress: 303, 301, 263, 355
      • Stress management: 358, 261
      • Stress training: 128
      • Structured interviews: 253
      • Stubbornness: 262
      • Sunk costs: 228
      • Supervision: 332, 312, 246 , 385
      • Supervisory guidance: 285
      • Suppressing negative emotions: 356
      • Survival: 282
        • --T--
      • Tacit knowledge: 239
      • Task groups: 230
      • Teaching interpersonal skills: 263
      • Team: 277, 132, 131
      • Team building: 284
      • Team dynamics: 239
      • Team roles: 318
      • Teamwork: 319, 284
      • Technology: 308
      • Telephone conversations: 251
      • Tenure: 312
      • Territorial inertia: 232
      • Testing resistance to change: 262
      • Thanking employees: 341
      • Theft: 310
      • Thinking inertia: 232
      • Thought processes of outstanding performers: 216
      • Threat: 385
      • Thwarted desire: 297
      • Tightwads: 304
      • Total quality management: 100
      • Touch: 340, 28
      • Tough times: 282
      • Training: 284, 281, 226
      • Training evaluation: 284
      • Transportable teamwork competencies: 284
      • Trickle down effect: 299
      • Trust: 376, 288, 153, 68
      • Turnarounds: 106
      • Turnover: 314, 271
      • T.V. advertising: 78
        • --U--
      • Uncertainty: 326, 294
      • Uncertainty in valuing and comparing: 222
      • Uncooperative employees: 247
      • Untrustworthy actions: 288
        • --V--
      • Value-added strategies: 204
      • Value congruence: 209
      • Values: 373
      • Variety: 311
      • Verbal aggression: 375
      • Vicarious experience: 123
      • Victimization: 357
      • Vigor: 328
        • --W--
      • Web of trust relationships: 268
      • Women: 295, 286, 122, 83
      • Women in male-dominated occupations: 267
      • Women's issues: 344
      • Work avoidance: 385
      • Work-Family Conflict: 364, 260, 355
      • Work flow: 259
      • Work group(s): 289, 259, 245, 226
      • work relationships: 372
      • Work standardization: 277
      • Workplace conflict: 183, 135
      • Workplace conversations: 344
      • Workplace feuds: 287

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