Archive Reading List for:

Communication

1. Interfering with Ill Will Researchers examine supervisors who are skilled at offering justifications to disrupt feelings of being wronged. 2. Women, Dominance, Competence, and Influence Research compares two explanations for influence in mixed gender task groups. 3. Scraps of Meaning Researcher follows mediators and learns lessons for reducing negative emotions and resolving conflicts. 4. Vulnerable Research reveals stereotype threat as an important impediment to learning. 5. Happy: Vivid or Authentic? New research reveals differences in customer reactions to happy clerks. 6. Customer Service Failure New findings help customer service employees keep control. 7. Provoking Novel Solutions Research discovers the value of a scarcity mindset. 8. Flattery Will Get You . . . New research discovers a cure for the ingratiator's dilemma. 9. That Little Competitive Edge Researchers explore a halo effect in product comparisons. 10. To Buy or Not to Buy New research explores the influence of self-view on purchasing decisions. 11. Grumpy in the Afternoon Research explains a common occurrence in organizational life. 12. The Right Pitch Research reveals a common retailing mistake when customers are feeling a loss of control. 13. Fun at Work New finding points to improved customer experience. 14. Bullying at Work New understandings of workplace bullying emerge from recent research. 15. Attitude Researcher discovers one emotion employees can't conceal. 16. Stress New research demonstrates a simple way to relieve the negative effects of work stress. 17. Closing, Closing, and Closing Research offers new guidance for an old sales technique. 18. Mood-Altering Supervision Research discovers a way to influence other's moods. 19. Avoiding Your Supervisor New research reveals a problem. 20. What Not to Do New research focuses on the negative, but it does provide insights for managers. 21. Temper, Temper New research reveals a way to reduce anger and aggression. 22. Following Gender Rules for Talking, or Not New research reveals communication rules and their effect. 23. Selling Skill-based Products New research offers guidelines for sellers of skill-based products. 24. Gratitude 101 Research offers new guidelines for an old rule. 25. Do I Have Your Attention? Research offers advice for business owners. 26. Solving a Gift-Giving Dilemma New research offers a solution to a common customer problem. 27. In the Presence of Power New research exposes a thought process that stifles employee contributions. 28. Customer Sabotage New research explores the causes of customer sabotage by service employees. 29. To Lead a Group New research offers guidance to supervisors in their leadership roles. 30. Looking at Chests New research points to performance costs for a common interpersonal behavior. 31. To Resist a Power Stereotype New research reveals resistance to stereotypes in some organizations. 32. In Times of Great Distress Research reveals a new strategy to help struggling employees. 33. The Dumbest Mistakes New research offers a strategy to reduce mistakes. 34. Bargaining With Men New research sheds a fresh light on negotiating between genders. 35. Rousing the Troops Research reveals a surprising way supervisors can stimulate employee vigor. 36. Change Your Mind, Please! New findings in preference reversal research. 37. The Persuasiveness of Uncertainty In three experiments, Karmarkar studied three elements of a typical consumer persuasive message. 38. To Provoke Cooperation A group of studies sheds light on leadership effectiveness. 39. The Mating Mindset New research increases our understanding of risk tolerance. 40. The Irony of Punishment New research measures the impact of reward and punishment. 41. Ability, Permission, and Profit New research explores customer service performance and profit outcomes. 42. For Safety Sake A review of 20 years of safety research leads to 3 recommendations. 43. Going to the Extreme School study has broad implications for the workplace. 44. Knowledge Intensive Service Research reveals an emphasis in service that strongly impacts customer satisfaction. 45. Overqualified: In or Out? Research demonstrates new solutions to an old problem. 46. Fairness Rules Research reveals new ways to influence employee perceptions of fairness. 47. Shut Up For Good Research discovers factors that stifle improvement suggestions from supervisors. 48. More Variety Please Discoveries concerning customer perceptions of variety offer business owners a new choice. 49. Thieving New research explores the role of anticipation in impulse control. 50. A Curse and a Blessing Researcher explores reactions to advanced technology. 51. A Curse and a Blessing Researcher explores reactions to advanced technology. 52. The Path to Preference New research examines the effect of correct product framing. 53. The Language of Buyers New research examines the effect of correct product framing. 54. The Persuasive Role of Mimicry Researchers discover a surprising potency in a simple action. 55. The Tightwad Scale Researcher explores tightwads, spendthrifts, ways to identify them, and ways to modify their behavior. 56. Emotional Regulation on the Job New research explores the need to control emotions on the job and the costs of doing so. 57. The Contribution of Bad Moods Research discovers a contribution that negative moods can make and reveals ways to tap it. 58. To Be Well-liked Researcher gains valuable insights into ingratiation as a social influence tactic. 59. Thwarted Desire Researcher investigates disappointment and discovers a new direction of causality. 60. The Perfect Predictor Researcher explores the limits of attention blocking. 61. Getting in the Way Researcher explores client sexual harassment. 62. Selling With Stories New Research explores the use of self-referencing within the context of stories. 63. To Normalize Dirty Work New research describes how managers help employees feel good about stigmatized jobs. 64. Loafing on the Job New research helps explain loafing in work groups and offers guidance on how to reduce it. 65. Restoring Trust New research offers guidance to business owners who have lost the trust of their customers. 66. Workplace Feuds A new finding offers a way to prevent feuds from taking root. 67. No Shirt, No Shoes, No Fat People Research reveals a way to overcome a triggering mechanism for the expression of prejudice. 68. The Chain of Performance Improvement Recent experiments reveal best practices in providing performance feedback. 69. Cooperation or Competition? New research reveals a natural process that we can encourage that will help people work together. 70. What Does it Mean? Research explores the effect of sensemaking on action. 71. In the Aid of Empathy Researcher explores customer emotions as they make purchases. What he learned will help salespeople be more empathetic. 72. Kicking the Dog Research explores the incidence of incivility at work. 73. Mood and Persuasion Research reveals an unexpected influence of mood on the acquisition of attitudes. 74. Punishment for Success New research reveals how to correct a common employee disappointment. 75. Negative Customers Research demonstrates the impact of negative customers on service delivery. 76. Mistreatment at Work Research refutes a common fear of using a grievance system. 77. An Antidote for Strain New research into job stress reveals a skill that protects people from suffering strain. 78. Explaining Disappointment New research points to a physiological explanation for the disappointment that follows rewards. 79. Managing Snapshot Feedback Research explores the role employees play in controlling supervisors' informal feedback. 80. The Pain of Deciding Research reveals feelings aroused by the act of deciding and explores their impact. 81. Fooling Us in the Interview Research reveals a type of interview question that prompts favor seeking answers. 82. Unconscious Mind Sets Research reveals new understandings of how we make decisions. 83. Don't Use the Telephone! New research reveals the weakness of using the phone to try to reach agreements. 84. When the Going Gets Tough Recent findings about human performance reveal new ways supervisors can help their best employees. 85. The Contribution of Social Regard Research reveals a contribution to customer satisfaction that can exceed the core service. 86. Running on Three Cylinders Research discovers a superior technique for managing important meetings. 87. Emotional Eavesdropping New research reveals a skill that burdens supervisors and lowers their performance. 88. The Contribution of Social Regard Research reveals a contribution to customer satisfaction that can exceed the core service. 89. Fitting In Research reveals new ways managers can help new employees "fit in." 90. Goal Priming Works! New research in customer psychology reveals ways to be more persuasive. 91. Self-Regulation Researcher explores the impact on performance of three, common, self-regulation attitudes. 92. Certification Contests New research discovers an overlooked factor that contributes to business survival. 93. Loving the Work Research reveals the best choices in giving employees performance feedback. 94. Comparison Advertising Research settles the question of the effectiveness of comparison ads. 95. Bad Advice Research reveals ways to improve decisions by improving the advice we receive. 96. An Improved Reformed-Sinner Strategy Researcher discovers the best pattern of force and problem solving that resolves conflicts. 97. Employee Assertiveness and Manager Performance Research discovers a new benefit of assertive employee behavior. 98. Capturing the Essence of Performance Researcher demonstrates an improved performance appraisal system. 99. Variety for Sale = Mass Confusion A marketing strategy with a flaw and a research study that reveals how to correct it. 100. Humor in Product Ads Researcher finds an interaction effect that can spoil ads. 101. Organizational Politics Research reveals that molding values corrects the damage of politics. 102. Secretarial "Bitching" Research provides a better understanding of complaining. 103. Framing Techniques in Print Ads Researcher explores the effects of combining framing techniques in a single print ad. 104. Lowering Expectations Research reveals a technique that improves the adjustment of new employees. 105. Making it Simple Research highlights the need to help people translate intentions into actions. 106. The Status Quo Bias Research explores the status quo bias and reveals a way to overcome it. 107. Just-Because Gifts Researcher explores gift-giving and finds new markets retailers can explore. 108. Tough Times Make Tough Bosses A simple precaution saves much misery when managers must deliver bad news. 109. Fighting at Work Researcher explores workplace conflict and finds ways to manage it. 110. Creating Memories Researcher demonstrates a way to create positive, enduring attitudes with product ads that receive only minimal attention. 111. Helping Customers "Get Along" Research reveals damage to customer satisfaction inflicted by other customers and offers suggestions for improvement. 112. Improving Memory A new mental exercise improves memory and displays benefits for managers and employees. 113. Firing Employees is No Fun! Research reveals new insights into performance feedback. 114. A Matter of Trust Researcher discovers a connection between initial trust and later job performance. 115. Leveraging Brains Researchers discover a company that has perfected group brainstorming. 116. Effective Price Cues Researchers resolve questions surrounding reference prices and provide guidance for retailers. 117. Supervisors Who Notice New research offers a way to help supervisors and reveals a mistake we can correct. 118. Managing Customer Complaints Researchers discover new connections between dissatisfaction and complaining. 119. Funny Ads An Investigation into humor reveals a new factor that helps explain its affect on advertising response. 120. The Heart of the Pep Talk Researchers demonstrate performance benefits for preparatory information in high stress settings. 121. Performance Review Effectiveness Researchers find surprising results when comparing survey results across several cultures. 122. Emphasizing the Negative Research demonstrates new principles of group decision making that will change persuasion tactics. 123. Mothers in Need An in-depth examination of working mothers reveals insights that should help us design products to meet their needs. 124. The Lost Customer Dilemma Researchers explore customers' thinking as they navigate a complex shopping environment. 125. Getting the Right Mix Researchers explore the effects of gender on the performance of decision making groups. 126. The Benefits of Membership New research measures the benefits of association membership. 127. Prized Possessions Researchers learn why people form attachments to possessions. 128. Life on the Tightrope Researchers explore ways managers can enhance their reputations. 129. How to Stop the Bleeding Researchers study business turnarounds and reveal the secrets of the executives in charge. 130. Guilt Ads Researches explore the effect of guilt ads on attitudes and purchase intentions 131. A New Marketing Metaphor California researcher contributes a fresh insight that compels marketers to reconsider their approach when introducing innovations. 132. Listen While You Work? Researchers discover a simple personnel practice that boosts both performance and satisfaction for some employees. 133. Freud in the Workplace An examination of Freud's theories reveal striking insights into how subordinates relate to authority. 134. The Dirty House Problem New research reveals a striking improvement in certain judgments if they are delayed. 135. Marketplace Injustice Improved understanding of repeat purchasing offers new ways to protect markets and increase sales. 136. Relationship Signaling in Service Industries An experiment reveals a strong, unrecognized influence on perceptions of quality. 137. Leading People into a Rut New research reveals a common mistake involving performance feedback and demonstrates what happens when it's corrected. 138. Building Trust Recent discoveries on trust offer new ways to influence it. 139. Delivering Motivated Workers Motivating employees requires that we call attention to the success of work groups. 140. Customer Response to Touch Amazing reactions to touch offer new ways to influence decisions. 141. Influencing Voluntary Turnover Research identifies simple ways to influence voluntary turnover. 142. A New Buying Motive Self-giving reveals itself to be a buying motive for some customers.

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